Customer Service RMHP Customer Service formed specialty teams designed to serve your better. Members have their own specialty team and representatives can be reached by calling 800-346-4643 or 970-243-7050 Monday through Friday 8:00 am to 5:00 pm.
Service Short Cuts Click on Member Services for commonly requested forms and to submit your questions related to benefits and billing.
To use RMHP’s on-line provider directory, click on Provider Directory at the top of the page.
To see RMHP’s formulary and to learn more about how to save money on prescriptions, click on Prescription Drug Services.
For answers to frequently asked questions, click on FAQs and select "Member."
To see our most recent Member newsletter, Rocky Mountain Health, click on Newsletters and select "Member."
Members
RMHP wants to make understanding your current health plan and receiving the medical care you need as simple as possible. At Rocky Mountain Health Plans, we are committed to providing you excellent customer service. This website can help you:
- get your health plan questions answered
- submit a request to select or change your PCP
- understand how to get the most out of your health plan, including prescription drug services
- find information and tools to help you manage your health
RMHP also has Spanish-speaking Customer Service representatives that are here to serve you. Para asistencia en español llame al 800-346-4643. RMHP uses AT&T Language Interpreters to assist members who speak languages other than English or Spanish.
Members seeking case management services, please call the Case Management Referral Line:
Local Phone: 970-248-8718 Toll Free: 800-793-1339 Fax: 800-982-5839
National Provider Access
Members enrolled in a PPO group health plan or individual health plan can access the PHCS national network for services outside of Colorado.
PPO
For additional information on RMHP national provider access, select one of the following choices:
Colorado based PPO members, click here
Non-Colorado based PPO members, click here
HMO
Non-Colorado based HMO members, click here
HMO members on a group plan with dependents residing outside of Colorado, click here
